Versand
📦 Shipping & FAQ
Last updated: July 13, 2025
Thank you for shopping with FurSmile – where your pet’s happiness comes first! 🐾
📦 I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We typically process and prepare your order within 1 to 3 business days.
You'll receive a confirmation email with tracking information once your order is dispatched.
🚚 HOW LONG IS THE SHIPPING TIME?
Our average shipping time is 6 to 10 business days, depending on your location.
We work with trusted carriers to ensure fast and secure delivery.
However, delays may occur due to unforeseen circumstances such as extreme weather, holidays, or customs.
🕒 Estimated delivery time = Processing time (1–3 days) + Shipping time (6–10 days)
❌ CAN I CANCEL MY ORDER?
Yes – You can cancel your order within 24 hours of placing it, no questions asked.
Just email us at support@fursmile.com with the subject line "CANCEL".
If your item has already shipped, you'll need to wait for it to arrive and then request a return.
📫 I ENTERED AN INCORRECT ADDRESS – WHAT SHOULD I DO?
Please reply to your order confirmation email immediately with the correct address,
or contact us at support@fursmile.com within 24 hours.
We can update the shipping address only if the order has not been dispatched yet.
💔 MY ITEM ARRIVED DAMAGED
We carefully package all orders, but sometimes damage may occur during transit.
If your item arrives damaged:
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Take clear photos of the damaged product
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Include your order number
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Email us at support@fursmile.com
We’ll replace it free of charge as soon as we confirm the issue.
❓ I HAVE A QUESTION THAT WASN’T ANSWERED – CAN YOU HELP?
Absolutely!
Please contact us at support@fursmile.com and we’ll reply within 24 hours 😊
🏢 Company Information
Company Name: FURSMILE LTD
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16437458
Phone: +44 7512 676798