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🕒 90-Day Money-Back Guarantee

You have 90 days after receiving your order to request a refund under our satisfaction guarantee.

If you are not satisfied with your purchase, please contact us at support@fursmile.com.

The guarantee also applies if the product has already been opened and used. A return is not required unless specifically requested by our support team.

🛠️ Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If you receive:

  • A defective or damaged item
  • The wrong product

Contact us immediately at support@fursmile.com, and we will resolve the issue as soon as possible.

🚫 Non-Returnable Items

Some items may not be eligible for physical return, including:

  • Perishable goods
  • Custom or personalized products
  • Personal care or hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

This does not affect your rights under our 90-day money-back guarantee where applicable.

🔁 Exchanges

If you receive the wrong or defective product, please contact us at support@fursmile.com.

We will review the case and arrange an appropriate solution, such as a replacement or refund.

🇪🇺 EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

For a standard withdrawal under this right:

  • The item should be unused and in its original packaging
  • Receipt or proof of purchase may be required

This legal right is separate from our 90-day money-back guarantee.

💳 Refunds

Once your refund request has been approved:

  • The refund will be processed to your original payment method
  • Processing may take up to 10 business days
  • Your bank, card provider, PayPal, or other payment provider may require additional time before the refund appears in your account

If it has been more than 16 business days since your refund was approved and you have not received it, please contact us at support@fursmile.com.

Where an order has already been shipped, any non-refundable shipping costs may be deducted from the refund where applicable.

📞 Contact Information

If you have any questions about our return or refund policy, please contact us:

📧 Email: support@fursmile.com
📞 Phone: +44 7512 676798
🏢 MODRIGA is operated by FURSMILE LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📄 Company Registration Number: 16437458